The 2nd Public Forum on Quality of Service in the Nigerian telecommunications industry being
hosted by the Nigerian Communications Commission, NCC, kicks off on April 1, 2008, at the
Sheraton Hotels, Abuja, with both the Minister of Information and Communications, Mr. John
Odey, and the Minister of State, Alhaji Dasuki Nakande in attendance.

The objectives of the forum, according to the NCC, are to among other things; appraise the
current status of the Quality of Service in the Nigerian telecommunications sector and the
impact made by several measures so far taken to address the issue; identify specific
challenges that are prevailing with a view to advancing practical solutions to address them.

The Quality of Service Working Group, a group of experts drawn from different sections of
the telecoms industry, including the regulator, the operators and representatives of
consumers, will present its report at the forum.

The CEO’s of the GSM operators; the Nigerian police, industry associations, and consumer
rights groups will also make presentations while the new industry key performance indicators
will be unveiled by the NCC at the forum expected to draw all the industry stakeholders.

Chairman of the Senate Committee on Communications, Senator Sylvester Anyanwu, and the
chairman of the House Committee on Communications, Hon. Jerry Manwe, are billed to attend
the forum.

An official of NCC, said the hosting of the 2nd Public Forum on Quality of Service marks the
determination of the Commission to put the issue in the front burner so as to resolve the
challenges quickly for the benefit of the subscribers across the country.

The high point in the Commission’s effort was in the recent directive to pay compensation
estimated at about N4.8 Billion to their subscribers on account of prevalence of poor
quality of service on their networks.
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